Self-service starts where anxiety ends.

A policyholder who calls to ask for a reimbursement is already frustrated. We design to remove that call: deep research into real pain points, medical document capture through the camera, integrated telemedicine, and health and insurance data protected with the same rigor the financial industry requires. In healthcare, every second of friction costs trust.

BupaChile

Policyholder app

Camera-based reimbursements and telemedicine, simplified through applied research on real pain points.

+55%

mobile adoption

-30%

data entry errors

Services & Healthcare

ZurichChile

Apple Watch app

Insurance and assistance information distilled for immediate access on wearables.

+12 pts

digital NPS

100%

uptime

Services & Healthcare

Isapre Cruz BlancaChile

CruzBlanca transactional site

A clean transactional architecture for claims, reimbursements and medical leave, with real-time validation.

24/7

availability

+45%

self-service procedures

Services & Healthcare